Claim System for Automotive Repair.
A scalable UX system for a complex B2B claims platform. Covering multi-role workflows, document management, reporting, and UI components — designed to streamline insurance operations and enhance cross-team collaboration.
Scope
Duration
Year
The company was managing thousands of automotive claims but lacked a cohesive and scalable system. The existing tools were fragmented and slowed down workflows, making it hard for users to manage damage assessments, approvals, and repairs efficiently.
The original interface felt technical and cluttered, failing to support the fast-paced, detail-heavy nature of insurance-driven repair processes.
We redesigned the claims platform from the ground up, creating a modular, role-based system that aligned with real-world repair workflows.
Through a clear UX hierarchy, adaptive UI components, and streamlined flows, we reduced user friction and made complex claim handling feel intuitive — whether it was scheduling appointments, assigning tasks, or tracking repair statuses.
Through thoughtful UX restructuring and a unified UI system, we transformed a fragmented, legacy-driven claims tool into a cohesive, efficient experience. The redesign not only reduced user error and onboarding time, but also empowered call center agents, adjustors, and repair shops to manage claims with greater speed and clarity — helping the client scale operations without increasing complexity.
The project followed an iterative, user-centered design process — starting with field research and stakeholder interviews, followed by flow mapping, wireframes, and rapid prototyping. Continuous validation with real users ensured that every design decision supported actual day-to-day needs across roles and countries.
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